Costa Rica Move Hub ("we," "us," "our," or "the team") provides relocation planning and coordination services to individuals considering or planning a move to Costa Rica. This policy explains what personal information we collect, how we use it, and the choices you have. We take your privacy seriously because trust is the foundation of what we do.
1. Who we are
Costa Rica Move Hub is a relocation planning and coordination business based in Northlake, Texas, USA, serving clients in Canada, the United States, and Costa Rica. For any privacy question, contact us at hello@costaricamovehub.com.
2. What we collect
We only collect what you choose to give us through our forms, callback requests, guide downloads, bookings, and email or phone conversations. This typically includes your name, email address, phone number, where you're relocating from, your timeline, the service you're interested in, and the details you share about your situation.
Bookings. When you request a consult through the booking form on our site, we collect your name, email address, the date and time you chose, and any extra details you provide (vacation-planning bookings ask for travel dates, group size, and interests so we can prepare). Your request is sent to our business mailbox, and we reply by email with the meeting details and payment instructions. We do not generate or send calendar invitation files.
Guide email list. When you request the free Costa Rica Move Guide, we collect your email address so we can send you the guide and occasional helpful follow-up emails.
Website analytics. We use Microsoft Clarity to understand how visitors use our site — which pages are viewed, where people click, and how far they scroll. This is aggregated behavioral data used to improve the site; we do not use it to identify you personally.
We do not knowingly collect information from anyone under 18.
3. How we use your information
We use your information to respond to your enquiry, schedule and confirm your booking (we reply by email with the meeting details), deliver the free guide and the follow-up emails you signed up for, prepare your written summaries and plans, arrange payment, and — only where relevant and with your knowledge — introduce you to vetted third-party professionals you ask us to connect you with. Marketing emails always include an unsubscribe link, and you can also unsubscribe at any time by emailing hello@costaricamovehub.com.
4. We do not sell your personal information
We do not sell, rent, or trade your personal information to third parties. If we ever introduce advertising, sponsorships, or partner offers in the future, they will only ever reach you through channels you have separately and clearly opted into (such as a newsletter), and never by selling your personal details. You will always be able to opt out. Any affiliate links we publish in the future will be clearly labeled as such.
5. Third-party professionals and processors
When you ask us to connect you with a licensed professional (such as an immigration attorney, inspector, or clinic), you contract with that professional directly, and their handling of your information is governed by their own privacy practices. We also use trusted service providers to run our business — website hosting and form processing (Netlify), website analytics (Microsoft Clarity), email delivery for booking requests and confirmations, and payment processing when you book a paid service. These providers process information only to provide their service to us.
6. Where your information is stored
Your information may be stored and processed on servers located in Canada, the United States, or elsewhere, depending on the service providers we use. By using our site, you understand your information may be transferred across borders. We take reasonable steps to work with providers that maintain appropriate safeguards.
7. Your rights and choices
You can ask us to access, correct, or delete your personal information, or to stop contacting you, at any time by emailing hello@costaricamovehub.com. Every marketing email also carries an unsubscribe link. Depending on where you live (for example, under Canada's PIPEDA or U.S. state privacy laws), you may have additional rights, and we will honour valid requests as required by applicable law.
8. How long we keep it
We keep your information only as long as needed for the purpose it was collected: guide email addresses until you unsubscribe (removed within 30 days); booking records for 3 years for business record-keeping; general enquiries for 2 years; analytics data is aggregated and not kept in identifiable form. When information is no longer needed, we delete or anonymize it.
9. Consent
By submitting a form, requesting the guide, or making a booking, you consent to the collection and use described here, including being contacted by email or phone about your enquiry or booking. Marketing emails are sent only to addresses that requested the guide or otherwise opted in, and every one carries an unsubscribe link.
10. Changes to this policy
We may update this policy as our business grows or as laws change. The "last updated" date above shows the current version. Material changes will be reflected here.
This policy is provided in good faith and in plain language. It is not legal advice. As the business grows, we recommend having it reviewed by a qualified privacy professional in each jurisdiction we serve.
